Privacy Policy

At Silent Sounds Hire Ltd., protecting your privacy and personal data is a priority. This privacy policy explains how we collect, use, and safeguard your information when you use our online platform and services, including silent disco system rentals, headphone hire, DJ and audio equipment hire, event production support, and related offerings.

Information We Collect

We collect personal information that you voluntarily provide to us during your interaction with our site or when contracting our services. This may include:

• Name, address, and contact details
• Event details and requirements
• Payment and billing information
• Communication records, such as emails or phone calls

How We Use Your Information

Your information is used for the following legitimate purposes:

• To provide, manage, and deliver the equipment and services you request
• To communicate with you regarding bookings, inquiries, and support
• For invoicing, payment processing, and accounting
• To comply with legal obligations and protect our lawful interests
• To improve our services and the overall user experience on our platform

Legal Basis for Processing

Under data protection laws such as the GDPR, we process your data based on:

• Your consent when given
• The necessity to fulfill our contract with you
• Compliance with legal obligations
• Our legitimate interests in managing and improving our business

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who support our operations, including payment processors, delivery partners, and IT service providers, but only to the extent required to perform contracted services or comply with legal obligations.

Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements. After that, your information is securely deleted or anonymized.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data where applicable
• Object to or restrict certain data processing activities
• Withdraw consent at any time without affecting the lawfulness of prior processing
• Receive your data in a structured, commonly used format (data portability)
• Raise a complaint with a data protection authority if you believe your data rights have been violated

To exercise your rights, please contact us at our physical address below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Our team is trained to handle your data responsibly and comply with applicable data protection laws.

International Transfers

If your personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data in accordance with relevant legal standards.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and support marketing activities. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our business practices. Any significant changes will be communicated via our site or other appropriate means.

Contact Information

If you have questions or concerns regarding this privacy policy or our data practices, please contact us at: